Overview

This Service Level Agreement template shows the essential components of a formal agreement between a service provider and a client. It uses structured sections to display the scope of services, performance metrics, responsibilities, and more. The template helps you establish clear expectations and accountability quickly and effectively.

Perfect For

• Business managers who need to formalize service expectations and responsibilities
• Legal teams drafting agreements for service provision
• IT service providers ensuring compliance with service standards

Common Applications

• IT Services: Define uptime and response times for technical support
• Customer Support: Set expectations for response and resolution times
• Managed Services: Outline service scope and performance metrics

Pro Tips

• Clearly define all terms and conditions to avoid misunderstandings
• Regularly review and update the SLA to reflect any changes in service or expectations
• Use specific, measurable metrics to ensure clarity and accountability

Use Service Level Agreement Template with AI

The AI helps you create and customize your Service Level Agreement in two ways:

You can describe what you need in plain text, and the AI will create a template based on your description. Or upload existing files - the AI will analyze them and convert the content into a structured Service Level Agreement.

After creation, you can modify the Service Level Agreement through simple text commands. Add or remove items, rearrange the layout, update text, or change the structure. The AI understands natural language instructions and maintains proper formatting.

For larger Service Level Agreements, start with the basic structure and add details gradually. The AI keeps track of changes and ensures everything stays organized. If you need adjustments, simply describe what you want to change, and the AI will update the template accordingly.